Shipping policy
We strive to provide a smooth and secure delivery experience for all our customers.
⏱ Delivery Time
Delivery times may vary depending on the product and shipping address. Orders are typically processed and shipped within 2–5 business days, and delivery usually occurs within 7–15 business days, depending on your location.
Please note that certain products may have longer delivery times, which will be clearly stated at checkout.
🌍 Shipping Area
We deliver to most countries within the European Union and selected international destinations. If you are unsure whether we ship to your address, please contact us at support@nordicstella.com.
📦 Tracking
Once your order has been shipped, you will receive an email with tracking information (where available). Please note that some products may be shipped from different warehouses, which means you may receive multiple deliveries for larger orders.
💸 Shipping Costs
Shipping costs are calculated at checkout and are based on your delivery address and the weight/size of the products. In some cases, we offer free shipping – this will be clearly indicated at checkout.
❗ Delays
We do our best to deliver within the stated time frame, but delays may occur due to factors beyond our control (such as customs clearance, high demand at suppliers, or carrier delays). If a delay occurs, we will contact you as soon as possible.
📬 Unclaimed Packages
If a package is not collected and is returned to us, we reserve the right to charge a handling and return shipping fee.