Frequently Asked Questions (FAQ)

1. When will I receive my order?

We work with carefully selected suppliers, and delivery times may vary depending on the product and destination. Normally, delivery within the EU takes 2-5 business days. You will always receive a tracking number once your order has been shipped.

2. How do I know the products are high quality?

We only select products that meet our strict standards for design, functionality, and durability. NordicStella focuses on premium dog accessories with a Nordic touch - so you can shop with confidence.

3. Are your products safe for dogs?

Yes. All our products are selected for safety and comfort. We prioritize non-toxic materials and ergonomic designs for your pet's well-being.

4. Can I return an item?

Yes. You have 14 days to return your item from the day you receive it. Please contact us via our Contact Us page to start a return. The product must be in its original condition and packaging.

5. What is the shipping cost?

We offer free shipping on all orders over €49. For smaller orders, a shipping fee will be displayed at checkout.

6. How can I contact you?

You can reach us via our Contact Us page or email us directly at support@nordicstella.com. We usually respond within 24 hours.

7. Which payment methods do you accept?

We Visa, Mastercard, PayPal, Apple Pay, and Klarna. Klarna is available in most EU countries, offering flexible payment options.

8. Do you ship across the EU?

Yes. NordicStella delivers to most EU countries. Delivery times and shipping costs may vary depending on the destination.

9. Are your products eco-friendly?

We strive to select products with sustainable design and eco-friendly materials. Our goal is to continuously expand our range with more environmentally conscious options.